Price Lock

desertangel wrote:

Manofintegrity wrote:

I have just completed the submittal of my complaint to the FCC.  Let’s inundate them with DETAILED complaints.  This is obvious breach of contract by T-Mobile, and we need to stand against it.

I sent them documentation from the original website info on the plan where it says the price only changes if the customer changes or opts out of their plan, plus the chat support transcript to me when I signed on, saying the same thing.

 

They have already changed the website to show that my plan cost has gone up.  I copied the following statement from their site this morning.  (They may have taken it down by now!)

“Starting January 18, 2024, customers activating or switching to an eligible rate plan get our Price Lock guarantee that only you can change what you pay—and we mean it! To show just how serious we are, if we were to make a price change and you decide to leave, just let us know within 60 days and we’ll cover the cost of your final month’s recurring service charges.

Customers who qualified for Price Lock before January 18 won’t see any changes as long as they maintain their qualifying plan. For more information, please contact us by dialing 611 from your T-Mobile phone or calling 1-800-937-8997.”

You can see the “weasel language” for those who signed up on or after 1/18/24.  However, for those of us who entered into the agreement prior to that date, they have reiterated their contract with us.  “...won’t see ANY changes as long as they maintain their qualifying plan….”