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Not Being Given Promotion After Starting Plan
Started a new plan with T Mobile last year. There was a promotion for free phones with new lines of service. We started new service, ordered 3 phones. We didn't like one of them, so we called in within the first week or so, asked if we could try something else. We got a different phone, also supposed to be free with the promotion - or so that's what we were told. Next month, I check the bill, there's no promotion for it. I call customer support, they say the promotion just hasn't been applied yet. Just pay the bill for now, and you'll get credited later. 5 or 6 months go by, I check the bill again. Still paying for the phone. So I call in and ask about it, they say they'll escalate the issue. Don't hear for a while, so I call in again. They say looking back there was no promotion for the phone we got, and there's nothing they can do at this point. Very frustrating situation. Anyone had this happen before, and what did you do about it? I can always switch to another carrier but that's a pretty big hassle and I don't want to have to go that route.71Views0likes0Comments