Forum Discussion
Nre rate increases for 55+
Well sooooo much for the guaranteed rate that will never go up. i just paid off both phones and thought i was going to say a little bit. well since i own the phones i guess its time to move on to a...
They are doing this across the board; and, unfairly, I might add. After I called them out, they took DOWN their page on Price Locks:
https://www.t-mobile.com/cell-phone-plans/price-lock-faqs
It was up before 3:30pm EST today 3/13/2025. They are about to rewrite the page, WATCH! Those of you looking for the page, here it is from 2/12/2025:
https://web.archive.org/web/20250114233014/https://www.t-mobile.com/cell-phone-plans/price-lock-faqs
I opted out of Arbitration; and, they'll be hearing from the FCC and my attorney. We all had this problem a year ago; and, there was already a Class Action along with an FCC complaint they toddler'd away with like a little girl in a dress by citing Terms:
https://www.t-mobile.com/community/discussions/bill-charges/price-lock/119804
TOUGH CRAP FOR THEM THE LETTER TO FCC IS EVIDENCE THAT SHOWS THE TERMS YOU CAN USE TO STOP THEM FROM RAISING YOU RATES, IF YOU ARE IN CERTAIN DATES:
https://cdn.arstechnica.net/wp-content/uploads/2024/06/T-Mobile-response.pdf
To get your Terms and Conditions by date to fight this:
https://www.t-mobile.com/responsibility/legal/terms-and-conditions-aug-2018
Here is the FCC Complaint Link: LFG!
https://consumercomplaints.fcc.gov/hc/en-us
Here is the detail so they CANNOT HIDE when they try to change your plan. THANK ME LATER, I am happy to deal them any damage for the $60 a year they are costing me.
Update: FAQs back 4:05pm EST
What is Price Lock? What is the Un-contract Promise?
Starting December 11, 2024, customers activating or switching to an eligible Home or Small Business Internet Rely, Amplified, All-In or AWAY plan will receive a Price Lock Guarantee (5G Internet Price Lock) where they can keep their regular monthly rate plan price for fixed-wireless 5G internet data, excluding taxes/fees, voluntary equipment upgrades, future wireless generations, select limited-time promotions, per-use charges, third-party services, and network management practices.
Other customers activating or switching to an eligible rate plan (voice or internet) starting January 18, 2024 get our Price Lock guarantee (Last Month Price Lock), where the regular monthly rate plan price stays the same, but if we do ever make a price change and you decide to leave, just let us know within 60 days and we’ll cover the cost of your final month’s recurring service charges. Taxes/fees, select limited-time promotions, per-use charges, third-party services, satellite connectivity, and device and network management practices are excluded.
For accounts activated between April 28, 2022, and January 17, 2024, customers who signed up for qualifying mobile wireless or fixed wireless Home Internet plans (including Lite plans) received our original Price Lock Guarantee (Original Price Lock). Under that promotion, new accounts with qualifying service could keep their regular monthly rate plan price for unlimited talk, text, and data on our network, excluding taxes/fees, select limited-time promotions, per-use charges, third-party services, satellite connectivity, and network management practices. Similarly, for postpaid Home Internet accounts, we guaranteed customers could keep their regular monthly rate plan price for new lines of fixed-wireless internet data, excluding taxes/fees, select limited-time promotions, per-use charges, third-party services, devices and network management practices.
Qualifying mobile wireless accounts activated before April 28, 2022, received our Un-contract Promise. The Un-contract promise is our commitment that only you can change what you pay for your monthly talk, text, and data rate plan. We will pay your final month’s recurring service charge if we raise prices, and you choose to leave. Just let us know within 60 days.
Customers who qualified during the above respective time periods won’t see any changes to their Price Lock Guarantee as long as they maintain their qualifying plan. For more information, please contact us by dialing 611 from your T-Mobile phone or calling 1-800-937-8997.
Which voice plans available today qualify for Price Lock?
Any new customer activating on Go5G Next, Go5G Plus™, Go5G™, Essentials™ Saver, Magenta®, MAX, Essentials™, 55+, Military, First Responder, Go5G Business, Go5G Business Next, Business Unlimited Select, Business Unlimited Advanced, Business Unlimited Ultimate, Legacy Business Unlimited, or tablet with unlimited data qualifies for Last Month Price Lock for as long as you are in good standing with one of those plans. Plus, existing customers get Last Month Price Lock if they switch to Go5G™, Go5G Plus™, or Go5G Next.
