Forum Discussion
Billing Cycle Starts before device is shipped & received
I have requested a new 5G Home internet on 12/13/2024 and the devices was received on 12/20/2024 and activated on 12/21/2024 but T-Mobile created a bill starting from 12/14/2024 which is stealing money from customers for a 1 week which they did not provide service.
When I asked to cancel the service on 12/24/2024, they are asking to pay $55 on next month and citing that a credit will be issued later. I need T-Mobile responsible for this inconvenience. Now I need to take additional burden of re-shipping the device which was not used more than 3 days of internet service, additional time spending for calling/creating comments and a payment of $55.
- panther76Network Novice
This happened to me actually I ordered a phone roughly around the 15th or 14th of December The phone said it was shipped was supposed to show up in the following Monday It did not show up. It says it was delivered did not show up on my doorstep. So had a problem with that one and then had to go down to the store to verify my identity because I couldn't get a text message to my phone cuz I didn't have phone with T-Mobile. Was trying to transfer my number from Verizon and they ordered another phone for me wish I had to cancel after I left the store and called customer service and then finally was able to order my other phone still now I'm showing two different equipment installment plan even though one phone was already missing and I didn't start my phone plan or get my phone until right before Christmas Christmas Eve actually. But they are charging the whole time not sure why I transferred over
- syaoranTransmission Titan
Billing starts from the time the order is processed/placed. This is how the system works. T-Mobile does not bill for partial billing cycles so having the service, even for 3 days, will result in a full month billed.
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