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Solved
Voicemail Transcription not working
I have an iPhone XS max, iOS 12.2. My voicemail transcription is no longer working. Is this happening to anyone else? Apple told me to contact t-mobile.
Hey, @jenc7!
Welcome to our Support Community! We're currently working with Apple on this issue. In the meantime, you can try the following steps:
- On the iPhone, open the Phone app and tap on Voicemail.
- At the top left, tap Greeting, then tap Cancel. You should now see your messages and be able to play them.
I just switched over and brought my AT&T iPhone 6s+ to T-Mobile. I had the same issue along with not getting Visual Voicemails at all. The following solved my problem. Dial ##004# and hit Send to clear out all forwarding settings. Then dial *004*18056377243*10# and hit Send. This will forward your missed, busy or unanswered calls to the T-Mobile voicemail server (this number was found on T-Mobile's support site). After I did this, my VVM works perfectly with messages being transcribed and voicemail notifications properly received (badges and notification sounds). Good luck!!
