Forum Discussion
TM kiosk in COSTCO and COSTCO egift card
Bought three iPhones 16 at TM kiosk in COSTCO back in December 2024. Was promised $200 COSTCO egift card per phone by the TM rep verbally. Registered for the egift card, received confirmation, reward tracker tracking numbers but for $150 per phone. Called the TM rep and he said that is just a typo, since I bought the phone, registered in the time frame, returned my trade-in devices within the prescribed time frame I am still available for $200 egift card per phone. Its now Feb 2025 and I have no contact from TM or COSTCO about any egift card. I dont have anywhere in writing that it will be $200 and not $150 egift card. The site to track the reward is not working and when it works, it says tracking number not found. So was that promise of COSTCO egift card just a scam? Anyone actually received the COSTCO egift card when switching to TM?
Funny you bring this up. We did 5 phones and have NEVER had such an awful time. I too had the $200 per line, I check rebate status and it says UP TO $150. Not to mention the rep we interacted with at the kiosk blatantly lied. Like bold face. More than once. Called tmobile CS. After 3 HOURS across 2 calls, and then a 3rd - never received a call from management despite every rep noting I requested it on the account. We're still not close to having our bill the way it should be and I anticipate another call in the future once the credits are done (mind you the credits weren't at the value we were informed of either). Incredibly frustrating. Having the $200/line costco rebate was the only thing that was making this somewhat tolerable. So, long story short. We're still waiting too.
