The utter and abject failure of my encounter with T- Mobile support of the Cellular option provided by Apple Watches.

JimOS wrote:

UPDATE: Finally got the right person IN CHAT off of the T-Mobile website, and they had both problems fixed in 10 minutes!!!!!!!! After spending over 10 hours on the phone and in the store with the “Big Brains” 😑😑😑

Sooo what was the problem?. I’ve noticed for months mine hasn’t been connected to cellular. I can’t stand dealing with their customer service on the phone so I pay the charge each month and do nothing about it. Hoping for an easy fix without talking to anyone. Looked up several things on this and finally someone else has/had this same problem. Help! Please. 😊