Forum Discussion
Mobile App locks up entering password
I’m having a weird issue with the T-mobile app on my iPhone 14, I can’t enter any password over 25 characters, when you can see the text, or the login screen for app freezes. It freezes up with only 20 characters when you don’t show the password.
I would be nice if TM would at least respond to this thread and let customers know they are aware and working on it. The previous poster is correct...not a good intro to TM.
I am also experiencing this. I have a long password as well. The app freezes right after I attempt to enter the 19th character of my password; after this, the app crashes. lol, nice one! Maybe invest in some better Swift development unit testing. Not a good look for my first day as a tmobile customer…
good luck!Same issue with iPhone 14 accessing TMobile app and TLife app. Unable to type in full password. Not an issue on my iPad or my MBP. Even the reps @ TMobile don’t know how to fix.
T-Mobile should allow copy/paste into their app. This is how Bit Warden works. Please fix.
And no I’m not using ‘reset all settings’. The problem started when the phone was brand new.
Sincerely,
Colin
same issue, freezes on 7th character. Uninstalled, restarted, reinstalled no change.
Wow they have still not fixed it! Am still having the issue and I had tried so many things before I stumbled upon this thread sometime back!
I am having the same problem.
This happens to me as well. Web page works but app locks up upon entering password.
Same issue here with my password since updating to the T-Life app a week ago. Why is there a lockup when entering long passwords or pasting a long password?!!! Please fix this issue!
