Enter network unlock

hi, im in another country and put a sim from another carrier, i got this message:

Enter network unlock code. Your phone isnt allowed to use this sim.

I call T mobile they said they dont have any NCK code. or any code and said my phone is unlocked.

I have a prepaid card with t mobile. My phone is a Samsung S22.

in settings i dont have this choice, named in support: 

• Samsung: Settings > Connections > More Connection Settings > Network Unlock

i dont find either in my t mobile id:

1. Choose Check device unlock status to see if your device is locked or unlocked.

i check with my imei in T mobile and said this;

Samsung Galaxy S22

• We can’t confirm that this device is unblocked. Please contact the original wireless carrier for information about the device’s status.

What can i do?

Thanks in advance.