Forum Discussion

JDW0's avatar
JDW0
Roaming Rookie
2 months ago
Solved

Int'l trip to US — when to activate eSIM?

I live in Japan and will be traveling to CA next week, and I plan to buy a $50 prepaid eSIM mobile plan for my iPhone 15 Pro Max.  My iPhone currently uses a physical SIM card because it was purchase...
  • JDW0's avatar
    JDW0
    2 months ago

    Thanks for the info.  I'm still using my VPN to write this post.  The problem is that the entire domain blocked my primary IP.  So even if I try to access T-Mobile support pages (which have nothing to do with this forum), my IP is blocked.  But for now, the VPN is a work around.

    I contacted T-Mobile via Twitter.  They said they couldn't access this forum thread (for reasons I don't understand), so I sent them my opening post and select replies from yourself and syaoran .  They replied back to say activation can be done while I am still in Japan by way of using WI-FI alone.

    Below is a copy/paste of what the T-Mobile support person on Twitter told me...

    ====================

    Here is the guidance for activating your eSIM on an iPhone 15 Pro Max while in Japan before your travel to California:

    Pre-Activation Steps:
    • Ensure your iPhone is connected to Wi-Fi. 
    • Update your device software to the latest version. • Remove the physical SIM card if you will not be using dual SIM.

    Activation Process:
    • Go to Settings > Cellular > Add eSIM/Set Up Cellular on your iPhone.
    • Follow the prompts to download and activate the eSIM profile.

    Timing and Cellular Settings:
    It’s recommended to activate the eSIM just before your trip. You can do this the morning of your departure while still connected to Wi-Fi in Japan.

    To prevent roaming charges:
    • Activate the eSIM while Wi-Fi is connected and ensure cellular data is turned off.
    • Go to Settings > Cellular and disable Cellular Data or ensure the eSIM line is not set as the primary data line.
    • Once your eSIM is activated, you can label it accurately for future ease of use, e.g., "Travel".

    Important Considerations:
    • Enabling Wi-Fi is crucial during the eSIM download process. 
    • Make sure not to actively use the eSIM for data or calls until you arrive in the United States to avoid potential roaming charges.

    Troubleshooting:
    • If activation issues arise, ensure the device is still connected to Wi-Fi and try re-downloading the eSIM profile from the settings.
    • Should any errors persist, contact T-Mobile support for further assistance.

    For further details, you may refer to: Your device settings and activation tutorials available on T-Mobile’s support page.