I want to cancel my contract.

gramps28 wrote:

elliwigy wrote:

gramps28 wrote:

What contract? The only contract Tmobile has is the phone equipment plan or EIP. You just need to pay that off to cancel service.

What contract? The phone equipment plan or EIP is a contract so maybe that is what he is referring to? And you are incorrect, he doesn't need to pay it off to cancel service. He can cancel service and the remaining balance will then become due fir the equipment.

It's better to pay the phone off and get it unlocked to use on another carrier than canceling and finish paying it off the trying to unlock it.

Yes, it might be easier to pay off and unlock the phone prior to cancelling if in fact he was wanting to use his phone on another carrier but he made no comment on that as well as it still doesn't change the fact that it is not necessary to pay off the phone before cancelling like you implied in your initial comment. I was simply stating the fact that he can cancel at any time i.e. before paying off the phone or after paying off the phone.

If he was not planning on using his phone on another carrier it would make no sense to leave the account open to finish paying off the device as he would be expected to also pay for the plan/services which would be a waste of money.

elliwigy wrote:

gramps28 wrote:

What contract? The only contract Tmobile has is the phone equipment plan or EIP. You just need to pay that off to cancel service.

What contract? The phone equipment plan or EIP is a contract so maybe that is what he is referring to? And you are incorrect, he doesn't need to pay it off to cancel service. He can cancel service and the remaining balance will then become due fir the equipment.

It's better to pay the phone off and get it unlocked to use on another carrier than canceling and finish paying it off the trying to unlock it.

Nvo wrote:

Unbelievable….they are unprofessional

I don't think unprofessional is the word, they are likely understaffed and busy.

gramps28 wrote:

What contract? The only contract Tmobile has is the phone equipment plan or EIP. You just need to pay that off to cancel service.

What contract? The phone equipment plan or EIP is a contract so maybe that is what he is referring to? And you are incorrect, he doesn't need to pay it off to cancel service. He can cancel service and the remaining balance will then become due fir the equipment.

Nvo wrote:

Unbelievable….they are unprofessional

Are moving to another carrier? If so the port will be a start to cancel.

Unbelievable….they are unprofessional

Thanks I will do….I am on the phone for 25 minutes….and no body respond😥