Digits Issues

It sounds incredibly frustrating to deal with ongoing issues like this, especially when it directly affects your business. Here are some steps you can take to try and resolve the problem:

1. Contact T-Mobile Support Directly: Since you've already mentioned that IT support hasn't been helpful, it might be worth reaching out to T-Mobile's customer support directly. Sometimes, escalating the issue or speaking to a different representative can lead to better assistance.

2. Check App Permissions and Settings: Ensure that the T-Mobile app has all the necessary permissions enabled on your phone. Sometimes, updates or changes to your phone's operating system can reset app permissions.

3. Update or Reinstall the App: Even if your phone's software is up to date, sometimes apps themselves can have bugs or issues. Try updating the T-Mobile app to the latest version available in your app store. If that doesn't work, consider uninstalling and reinstalling the app.

4. Check Network and Signal Strength: Poor network coverage or signal strength can sometimes cause issues with voicemail and call notifications. Make sure you're in an area with good reception, or try using Wi-Fi calling if available.

5. Review Call Forwarding Settings: Ensure that call forwarding settings are correctly configured. Sometimes, if calls are being forwarded incorrectly or not at all, it can lead to missed calls and voicemails not being delivered.

6. Alternative Voicemail Solutions: While you're troubleshooting the issue with T-Mobile, consider using an alternative voicemail service temporarily to ensure you're not missing important messages from clients.

7. Document and Communicate: Keep a record of all communications with T-Mobile support, including dates, times, and the outcome of each interaction. If the issue persists, this documentation can be useful if you need to escalate the problem further.

Thank You.