Forum Discussion
why do Securus calls not come through?
I have lately been having problems receiving calls from a jail using Securus. I do not receive calls at all the call doesn't come though it won't even ring. The Securus account has funds and is able ...
How did you get this to work? I was receiving the calls then all of a sudden it wouldn't come through but on that app I can see my husband was attempting to call so when I called Securcus they said it was because of Google voice which I have no clue about cuz I don't use that and they want to verify my phone bill how long does it take
SecureSUCKS wasn't any help so I called T-Mobile and worked with their level 3 tech support. I don't know why they would mention Google voice as I don't believe you can even use that service with SucureSUCKS! The phone bill verification takes 2 to 3 days. If you're using T-Mobile...make sure you dial #632# on your phone each morning to make sure the Spam Blocker is turned off. Sometimes it seems to turn on overnight!
And do they notify you the block is off ? Or I guess I gotta keep calling them uhh lol smh
Yes...you will get a notification on your screen that its been turned off. But keep doing it every morning. Also shut your phone down every morning for 5 seconds. Do a turn off..NOT a restart. In this order...Turn off the phone, wait 5 seconds, turn on. Then do #632#.
Did you have to do the phone verification before? They pissing me off frfr. Yes they said it's coming up as Google voice and I had to send them a phone bill to verified it's me I don't get that . They are ridiculous
There is no phone bill with Google Voice and that's why I said Ive never heard of anyone being able to use a GV number. Are all of your communications going through email? You may want to call a manager. That's what I did.
So I have submitted my phone bill they had the nerve to sign me is don't have an address MetroPCS don't send phone bills with addresses so it's like I'm being forced to get a whole new phone to send proof of a phone bill this is ridiculous. They said it gotta have my name number and address smfh
