Forum Discussion
why do Securus calls not come through?
I have lately been having problems receiving calls from a jail using Securus. I do not receive calls at all the call doesn't come though it won't even ring. The Securus account has funds and is able ...
This just started happening to me out of no where. Funds arenin the account, even a voicemail pops up but the call does not ring through. I pray #632# works! Someone needs to figure this out. TMobile and Securus need to have a meeting and work it out. Like someone else said, adding stress to an already stressful situation is unnecessary. My son needs to talk to his father.
How did you get this to work? I was receiving the calls then all of a sudden it wouldn't come through but on that app I can see my husband was attempting to call so when I called Securcus they said it was because of Google voice which I have no clue about cuz I don't use that and they want to verify my phone bill how long does it take
SecureSUCKS wasn't any help so I called T-Mobile and worked with their level 3 tech support. I don't know why they would mention Google voice as I don't believe you can even use that service with SucureSUCKS! The phone bill verification takes 2 to 3 days. If you're using T-Mobile...make sure you dial #632# on your phone each morning to make sure the Spam Blocker is turned off. Sometimes it seems to turn on overnight!
And do they notify you the block is off ? Or I guess I gotta keep calling them uhh lol smh
