Forum Discussion

mavwrik's avatar
mavwrik
Roaming Rookie
3 years ago

Voice & Data blocked

Woke up this morning. Phone says emergency calls only, voice service blocked, data service blocked. I am paid up, account paid. What’s happening?

  • location based since the problem didnt follow you. if it followed i would have pointed more at the phone or something with your account..but since it stayed around your home area that points at a tower or multiple towers down..especially if you didnt end up pulling in signal from the next furthest out tower..means its a bit of a larger network outage.

  • thats what its sounding like. location based issue. if it followed i would say phone or something with the account..but since the problem stayed at your home area it points at it being a network issue.

     

    if you have wifi at home you might be able to use wifi calling at least to get you back up and going until they get the network figured out.

     

    what phone do you have?

  • mavwrik's avatar
    mavwrik
    Roaming Rookie

    I will guess it’s the cell tower nearest my house.

  • mavwrik's avatar
    mavwrik
    Roaming Rookie

    The Voice & Data is blocked. NO CALLS (not even 611) NO TEXTS OR DATA. I do not have Fbook or Tweeter. I went to T-Mobile store & it started working, plus they had no techs working. I went home & it stopped working again. I was going to another store with techs working when the phone started working again. I went back home & it stopped again. I drove a couple miles from home where it works & called 611. The automated support guru says there is a network outage at my billing location. No idea when it will be fixed, Just sorry for the inconvenience.

  • it isnt giving you an option to call in directly to TMO? you can also try contacting them  through either Facebook or Twitter..