Forum Discussion
Samsung A32 Issue
My wife and I took advantage of the no cost Samsung A32 5G phone promotion. We both switched over our existing phones. We have since had to switch back to our previous phones due to a very annoyin...
Thanks for the quick feedback. We have resolved the issue (I think). It turns out that when I upgraded to the 5G phone, the associate at the T-Mobile store did not tell me that I also needed to upgrade the SIM card from my existing 4G LTE device. I spoke the tech from T-Mobile and after our discussion he asked it the SIM had been replaced. When I told him “no” he said it should have been and noted it on my account page. He told me bring the phone back to the store and they would change out the SIM. They did, and all is working well for now.
