Forum Discussion

Suecherself's avatar
Suecherself
Network Novice
24 days ago

Help w/S22+ after the last update

Hi everyone! I've tried calling customer support but I've been on hold for over an hour already so I'm hoping someone here can help! I downloaded the last update and I've had nothing but issues with my phone ever since! One minor annoyance is that it won't stay connected to my hearing aids and will also go from connecting to my car and back to my hearing aids mid-drive, which can be a bit frustrating to say the least. 

Aside from that annoying issue, my phone will not stay charged if I have any apps running. I had to drive about an hour away to visit a friend in the hospital today and had the phone plugged in the entire time and it still continued to lose charge. I had two apps open, one for directions and one playing music. On my return drive home the phone flat out died. It was at a full charge when I left and I was gone maybe a total of 6 hours? How is it losing charge while it's plugged in??

I have it plugged in right now and it's been plugged in for the hour I've been holding and I have the quick charge cable and it's only at 27%. Any idea what's causing the battery to not hold it's charge? I'm sure I can figure out the connection issue at some point but if my phone won't stay charged it's not going to matter. Any suggestions?? Thank you in advance!!

  • syaoran's avatar
    syaoran
    Transmission Titan
    23 days ago

    Bluetooth and Android Auto issues eere reported by many users in the two betas.  I didn't personally experience either issue.  Battery drain has been very hit and miss.  Plenty of people, myself included, have experiemced significant battery drain after updating to beta two and that has continued into the final build of OneUI7.  Unfortunately, a critical bug was discovered with biometric and face unlock to stop anymore beta builds.  Apparently that was fixed before the final build was pushed.  It's a hard lesson for those who don't set a pattern or PIN as a backup. 

    The best suggestion to try and resolve all of your issues would be a factory reset of the device.  Do not restore anything through SmartSwitch.  This can sometimes help resolve these issues.  Make sure you report your issues to Samsung through the Samsung Members app before you factory reset.  That way, they will have the bug report and system logs to hopefully see what the issues are.