Problems after system update

havent heard anything on that one..only got feedback on the 53.

Thank you. Does Samsung acknowledge the 4g issue on A32 4g as well?

Frannie wrote:

So yesterday I stopped at another tmo store came across a guy who's been with them 23 years. Looked at my phone asked me where I bought it within minutes showed me my 4g doesn't have the LTE thing so in other words I've been lucky it had been working at all since I never had full 4g…and he convinced me to get a new phone which I'll be doing this afternoon. 

However how come it was working just fine before the update?

And any phones I shouldn't get???

your question is also the answer.

also as of yesterday this is now a known issue with the A53  and Samsung is working on it.

unless its detrimental i would hold off on getting a new device since theyre actually working on fixing this one now.

So yesterday I stopped at another tmo store came across a guy who's been with them 23 years. Looked at my phone asked me where I bought it within minutes showed me my 4g doesn't have the LTE thing so in other words I've been lucky it had been working at all since I never had full 4g…and he convinced me to get a new phone which I'll be doing this afternoon. 

However how come it was working just fine before the update?

And any phones I shouldn't get???

different towers could have different bands on them..so the tower covering you could have a different band of LTE compared to the towers you were hitting when you left the area..your closest tower could also be down with issues.

since your device isnt from the states here im leaning towards lack of certain LTE bands we use here but i dont know what all bands it has compared to the US variants or if there is even a difference in them.

Hi, thank you for your reply. Today I traveled 20 miles away and everything is working on my phone 4g and 4 bars…

This morning at home it showed noting the little circle no network to be found!!! I restarted my phone 3 times. I'll update later after my phone call with T-MOBILE.

Why would my phone work in some areas and not others?

the update that was pushed to the A53 would not be the same update pushed to your A32..highly doubt theyre the same issue.

couple other things i didnt see mentioned..since this was purchased over seas im guessing its missing a few of the bands the U.S variants have that TMO uses..on top of this TMO is pulling 3G so unless your phone has VoLTE capabilities that can be used on TMO it wont work once they get the 3G deal started.

Hi, seems like I'm not the only one...A32 4g here I purchased in france last year was just fine before the August 3rd update. On 4g I only receive texts and have internet access. Switch to 3g only I can make calls send texts no internet or limited.  2hours with T-mobile tech support turned off plane mode. Reset network. Turn phone on and on etc...August 4th 2 trips to TM store only worked briefly gives me an H or H+ signal. August 5th trip to TM they told me there's nothing else they can do for me. Called Samsung send me to a certified repair shop Best buy 45 minutes away to be told they don't even have the diagnostic support for A phones. By the way as I was nearing that location my phone worked on 4g...Go figure! I rested Sunday the 7th..at it again Monday the 8th talked to 4 more people At TM support. Wanted me to do a factory reset. Monday evening went for a ride phone worked properly around a business area....I backed up my data waiting for a call back Tuesday to be told that my phone was now partially incompatible with the network "most likely because I bought it in France!!!!" At this point whenever I go somewhere I test the 4g for calls texts and internet I'll be getting a call back from the Tech Support in Alabama from Phil Thursday afternoon. I don't want to do a factory reset if I don't have to. This stinks but now that I see I'm not the only one their France purchase excuse is now out the window so thank you all for posting,  I'll keep you posted 🤬

ooof...if thats the case this is by far something Samsung is going to need to fix asap..

T-Mobile Support is saying that the last system update has made our phones incompatible with the T-Mobile network.