Forum Discussion
Pixel 6 No Connection
I have a factory unlocked Pixel 6 that I’ve setup on my t-mobile account three weeks ago. Since then it has been nothing but a nightmare as far as cellular coverage goes. Anytime I’m away from Wi-Fi and trying to connect to the cell towers it’s a gamble (mostly a losing gamble) on if my phone will connect or not. I know it’s not a coverage issue as my wife’s iPhone will be right next to it and she has full coverage. I know it isn’t a sim card issue as I am using an eSim. I’ve tried resetting the network settings a couple of times but that hasn’t resolved the issue either. A little research has found that apparently this has been a common issue among the Pixel 6 community and T-Mobile. Has anyone found any other fixes that can bring stability to my phone’s connection?
I have tried cycling multiple settings on and off and think I have found a solution. I turned Adaptive Connectivity off and the last 5 times I disconnected from my wifi my service has been up and ready
- cornycellNewbie Caller
This is a known issue. Google it and you will see how bad the situation is. It’s not a T-Mobile issue. It’s a Google issue. I had the 6 Pro on AT&T and had the same issues. At first everything was fine until updates started rolling out. Where I didn’t have issues before the updates, now my phone was buggy as hell. It would get very hot. Sometimes the battery would drain in 4 hours with same usage. Signal would drop to LTE or would just not have a signal at all. It started to freeze at times. Even when it would show it had signal strength it would not connect to data, cellular or wi-fi.
- tidbitsSpectrum Specialist
cornycell wrote:
This is a known issue. Google it and you will see how bad the situation is. It’s not a T-Mobile issue. It’s a Google issue. I had the 6 Pro on AT&T and had the same issues. At first everything was fine until updates started rolling out. Where I didn’t have issues before the updates, now my phone was buggy as hell. It would get very hot. Sometimes the battery would drain in 4 hours with same usage. Signal would drop to LTE or would just not have a signal at all. It started to freeze at times. Even when it would show it had signal strength it would not connect to data, cellular or wi-fi.
^^This
Google Pixel Forums are filled with complaints about connections around the world. I no longer have my p6 as I need my service to work. I carry a iPhone 13 Pro, and S22U as my dailies. I couldn’t stand losing service ever couple hours for a few hours.
https://9to5google.com/2022/07/11/pixel-6-connectivity-problems/https://www.androidauthority.com/google-pixel-6-series-connectivity-poll-results-3183677/
https://www.androidauthority.com/pixel-6-pro-connectivity-issues-3181350/
https://support.google.com/pixelphone/search?q=mobile+network&from_promoted_search=true
- fireguy_6364Modem Master
any ideas?
even though its set up with esim..are you still able to make changes to your ASN?
if so perhaps that might be the issue..
https://www.t-mobile.com/support/devices/not-sold-by-t-mobile/byod-t-mobile-data-and-apn-settings
- syaoranTransmission Titan
I am not that familiar with eSIM's. There should be a way to re-download it, but I am not sure how that is done. All of my SIM's are physical SIM's currently.
- fireguy_6364Modem Master
not familiar with them either lol..should still be the same though i would think..devices brought in as a BYOD would need ASN adjustments? or the OP can confirm they match up with what is posted in the link
- joe43wvNewbie Caller
fireguy_6364 wrote:
any ideas?
even though its set up with esim..are you still able to make changes to your ASN?
if so perhaps that might be the issue..
https://www.t-mobile.com/support/devices/not-sold-by-t-mobile/byod-t-mobile-data-and-apn-settings
I checked those settings compared to what was on the phone and everything matched except APN Name, APN type, and APN Protocol. I created a new APN to match the link so I’ll report back the results.
- fireguy_6364Modem Master
how did it go or not go?
- joe43wvNewbie Caller
No change. It disconnected this morning and refuses to reconnect.
- pix-6Network Novice
I just got rma replacement pixel 6 from google and it drops data EVERYTIME i leave wifi. I’m over this phone.
- fireguy_6364Modem Master
wonder if its an issue with that phone and the esim? not sure if tossing a physical sim into the phone would mess up the esim side but that would rule out an issue with the esim/phone
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