Forum Discussion

Pattybear24's avatar
Pattybear24
Network Novice
2 years ago

phone

Why can't I make calls on my phone 

  • syaoran's avatar
    syaoran
    Transmission Titan
    Melinda wrote:

    How can I recover my phone number 

    Did you close your account or allow your prepaid account to go for more than 60 days without an active plan?  

    You can always sign up for a new prepaid account and see if your number is still available.  If it isn't, it has been assigned to another person already.

  • HeavenM's avatar
    HeavenM
    Community Manager

    Hey @Pattybear24 Are you still having issues with your phone calls? We want to help you get up and running if you still need help. 

  • syaoran's avatar
    syaoran
    Transmission Titan

    You will have to reach out to Support by calling 611 or send a DM to T-Mobile on Facebook or Twitter to have one of the T-Force Team look into that for you.  Have you tried turning off your phone for a minimum of 5 minutes to allow it to refresh its connection to the network?