Mobile@Work blocking T-Mobile trying to install an app

kwilson86 wrote:

I posted this original issue and I am happy to report that the issue has been fixed on my phone. I talked with a tech support rep and I don’t know what they had to do, but whatever it was, it is fixed. I hope that encourages the rest of you to give them a call. You can direct them to this community page for details.

Is there any further detail you can provide? I was on the phone with support for almost an hour yesterday and they don’t accept emails so I couldn’t provide the link to this thread.

For the everyone else’s information, they had me clear my cache and saved data in Chrome (which I knew wouldn’t work), had me try to uninstall the T-Mobile apps (I had two T-Mobile apps for some reason) - but they wouldn’t uninstall. I could uninstall the updates to the apps, so she had me do that. Afterward, she had me clear the data associated with those apps, but those options were grayed out and I couldn’t do so. She then had me restart the phone. Since I was using the phone (it’s my only one), she is going to call me back today to see if it fixed the problem.

Spoiler alert - it didn’t.