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Boldin
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Joined 4 years ago
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Re: Mobile@Work blocking T-Mobile trying to install an app
Boldin wrote: tmo_mike_c wrote: @Boldinthanks for updating me. After the issue came back, have you had your IT team un-enroll you and try again? You may be at a point where you’ll need to have our Tech Care team file a Trouble Ticket for you if you haven’t done that already. Thanks for the quick reply. I do have a ticket open and am expecting a call back later today. I have not yet had my work’s IT team un-enroll/re-enroll me a second time. My thought process is that it takes about an hour or so to go through the entire process, and I don’t expect to have to do this with them once every few weeks. I’m planning on waiting until a T-Mobile tech care person calls me back later today, to see where it leads us. If I have to do this again, I want to know that it’s truly the fix (and final fix) - I can’t keep taking time off of work to fix a recurring issue. That said, it is arguably an issue caused, at least in part, by my work’s required app, so maybe if I hit their wallet with the issue, they’ll add focus to it on their side. I never got a call back. I called back today. Based on some googling, it appears that the echolocate app is a portion of the larger T-Mobile app. I am unable to uninstall the T-Mobile app (although I can uninstall updates to it). I tried that and the problem persists. There needs to be a way of removing echolocate from the larger T-Mobile app, or whitelisting the echolocate app with MobileIron’s mobile @ work app.4Views0likes0CommentsRe: Mobile@Work blocking T-Mobile trying to install an app
tmo_mike_c wrote: @Boldinthanks for updating me. After the issue came back, have you had your IT team un-enroll you and try again? You may be at a point where you’ll need to have our Tech Care team file a Trouble Ticket for you if you haven’t done that already. Thanks for the quick reply. I do have a ticket open and am expecting a call back later today. I have not yet had my work’s IT team un-enroll/re-enroll me a second time. My thought process is that it takes about an hour or so to go through the entire process, and I don’t expect to have to do this with them once every few weeks. I’m planning on waiting until a T-Mobile tech care person calls me back later today, to see where it leads us. If I have to do this again, I want to know that it’s truly the fix (and final fix) - I can’t keep taking time off of work to fix a recurring issue. That said, it is arguably an issue caused, at least in part, by my work’s required app, so maybe if I hit their wallet with the issue, they’ll add focus to it on their side.2Views0likes0CommentsRe: Mobile@Work blocking T-Mobile trying to install an app
tmo_mike_c wrote: Seems like at least a few folks have seen this resolved by contacting their IT admins and having them remove and readd/reconfigure the email setup on the backend. I suggest folks try that first. You may want to remove the email from the phone and try the Email troubleshooting steps on our Messaging and Email troubleshooting page. This is what I did, but the problem was resolved for only about two weeks before it came back. I contacted my work help desk, had them un-enroll me from mobileiron, then I did an android software update, waited a few days, then had work re-enroll me back into mobileiron. After about two to three weeks, the problem came back.2Views0likes0CommentsRe: Mobile@Work blocking T-Mobile trying to install an app
kwilson86 wrote: I posted this original issue and I am happy to report that the issue has been fixed on my phone. I talked with a tech support rep and I don’t know what they had to do, but whatever it was, it is fixed. I hope that encourages the rest of you to give them a call. You can direct them to this community page for details. Is there any further detail you can provide? I was on the phone with support for almost an hour yesterday and they don’t accept emails so I couldn’t provide the link to this thread. For the everyone else’s information, they had me clear my cache and saved data in Chrome (which I knew wouldn’t work), had me try to uninstall the T-Mobile apps (I had two T-Mobile apps for some reason) - but they wouldn’t uninstall. I could uninstall the updates to the apps, so she had me do that. Afterward, she had me clear the data associated with those apps, but those options were grayed out and I couldn’t do so. She then had me restart the phone. Since I was using the phone (it’s my only one), she is going to call me back today to see if it fixed the problem. Spoiler alert - it didn’t.3Views0likes0CommentsRe: Mobile@Work blocking T-Mobile trying to install an app
I thought I had it fixed. I had my work unenroll me from mobile iron, then did a software (android) update on my phone. Then had work re-enroll me in the mobile iron program.That seemed to have fixed it for about 2 or 3 weeks. It started back last night without warning or indication. This is getting old fast. Ironically, it just popped up on me as I type.3Views0likes0Comments