Forum Discussion
Solved
LG IMS has stopped
Could someone from T-Mobile support please respond to one of the questions about this topic with an update as to what we should to or when we can expect this to be fixed?
Hey everybody!
Great news!! LG was able to release new updates that fully resolve the recent “IMS stopped” pop up issues. The fix is pretty quick and can be found on our support site. Here is the link that you can follow to see how to install the needed updates. LG IMS stopped | T-Mobile Support
In a few short clicks, those pesky popups will be a thing of the past.
Jason S. wrote:
Ok, This is the first time that I have used the chat room and cant figure out how to reply to a comment in the same section, My original comment is on the 3rd page to the bottom and user “Dadredd” helped with a solution that work for me with a small twist.
- Put the phone in airplane mode
- Clear the Data/Cache (com.lge.ims.rcsprovider)
- Force Stop
- Clear the Data/Cache AGAIN 4 times
- Turn off airplane mode
I did the clear the data 4 times then the force stop and it came back right away, this small twist on the suggested fix worked in my situation. I know that it is temporary and most likely will come back but for now it has worked for the last 30 minutes without issue.
Thank You Dadredd…...
Chris007 Wrote:
I followed this process and it WORKED! it’s been over 40 minutes and still going strong with out error!
Thank you so Much!
LG V30, V20, G3 and aristo all affected. My company uses LG devices for all of our employees. This is a shut down moment for us. GPS and Google Maps useless with the popup. Im looking at Samsung Devices as a JUST in case.
Marcelo wrote:
Finally!!!
Steps to clear LG IMS has stopped boxGo to settings> storage//internal storage>other apps>hit three dots in upper right hand corner...>show system>scroll to find, com.lge.ims.rcsprovider (was not in order on my phone)>clear data/cache then force stop. Go back in to clear data/cache then force stop. Repeat for 3 or 4 times.
The box will disappear.
didn’t work at all. i have done this...
Relentless2PhD wrote:
Marcelo wrote:
Finally!!!
Steps to clear LG IMS has stopped boxGo to settings> storage//internal storage>other apps>hit three dots in upper right hand corner...>show system>scroll to find, com.lge.ims.rcsprovider (was not in order on my phone)>clear data/cache then force stop. Go back in to clear data/cache then force stop. Repeat for 3 or 4 times.
The box will disappear.
Actually it wont, BEEN THERE, DONE THAT 3 TIMES.
1-it only works if you turn wifi off and airplane mode on
2-the moment you turn airplane mode off OR turn wifi back on YOURE SCREWED HELLO LG-IMS 😡Hasn’t worked for me either!
Marcelo wrote:
Finally!!!
Steps to clear LG IMS has stopped boxGo to settings> storage//internal storage>other apps>hit three dots in upper right hand corner...>show system>scroll to find, com.lge.ims.rcsprovider (was not in order on my phone)>clear data/cache then force stop. Go back in to clear data/cache then force stop. Repeat for 3 or 4 times.
The box will disappear.
Actually it wont, BEEN THERE, DONE THAT 3 TIMES.
1-it only works if you turn wifi off and airplane mode on
2-the moment you turn airplane mode off OR turn wifi back on YOURE SCREWED HELLO LG-IMS 😡Finally!!!
Steps to clear LG IMS has stopped boxGo to settings> storage//internal storage>other apps>hit three dots in upper right hand corner...>show system>scroll to find, com.lge.ims.rcsprovider (was not in order on my phone)>clear data/cache then force stop. Go back in to clear data/cache then force stop. Repeat for 3 or 4 times.
The box will disappear.
At least in my phone it did. Hope it does in yours.
Update I changed to wifi calling preferred and calls work. The ims problem seems to be only causing outage of old phone and data talking to towers. Connecting to wifi also stopped message for us. Maybe the fix is a roll back on the last update. Takes T-mobile to do that.
I have turned off I have turned off Wi-Fi/Wi-Fi calling but it still popping up. Had knee surgery recently so it's not like I can jump in the car and drive to the closest Metro business. Somebody has to help this old fogey!
FIXED FOR NOW. Turn off WiFi and WiFi calling. You can still call out but may have a problem if outside the United States. Battery seems to be charging too.
It was an update most likely that pushed overnight Sunday. My wife and I both have lg style 5 phones. Her phone has problem. I didn't plug in to charge mine and it shut off with dead battery. It still works fine. All the problem solutions just turn of message. Her phone will not talk to net so no calling or data. Only emergency service it says. On wifi have internet and texts come through delayed.no wifi calling. Basically the phone is not talking to towers with data. Hope a fix can get through on wifi or she is screwed.
