LG IMS has stopped

Caviar918 wrote:

Could someone from T-Mobile support please respond to one of the questions about this topic with an update as to what we should to or when we can expect this to be fixed?

Hey everyone! Brand new to the community but not to T-Mobile and after reading this thread I thought giving a bit of feedback may help others still dealing with this issue. 

 I am on a V20 and the pop up was a constant (and timed) every 5 seconds, rendering it useless. After a call to tech support on the 23rd around 7pm CT, they told me it was only impacting about 5 specific models of LG phones, some being the G and V series, and that a fix was in the works and hopefully could be implemented during the overnight hours. The next morning the pop up continued even after restarting my phone. I started searching online for an answer/fix. No luck

After another whole day of not being able to use my phone yesterday, I am now checking online again for any word of a fix and found this thread.

cadillacmike wrote:

"We have LG Style 4s on android v8.1 The following worked on both:

SHUT OFF WiFi.

Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage

CLEAR DATA then FORCE STOP and try NOT to turn off the phone. If you do repeat the above.

These LGs are at andriod v 8.1 when everyone else seems to be at v 10 ??? Is that an LG or T-mobile lack or progress???"

___________________________________________

IT WORKED!! OMG PROGRESS! THANK YOU!

And @cadillacmike, I'm only working with Android 8.0.0. I was advised by a friend in IT that this is never a carrier issue and always a manufacturer issue. LG essentially stops its developers from developing new versions of Android for its still working older models. I mean, they don't stop them but they don't allocate any funds for it's development either... And its more profitable for T-Mobile and other carriers alike to stay silent and not advocate for the updates from manufacturers for their paying customers.

Why can't there be some type of time frame where in order for a carrier to be willing to sell that brand the brand must continue to makes updates for x-amount of years after that device's release? I know technology changes super fast, but I don't think a few years of use is asking too much. The way it was for my phone was that it wasn't even paid off and the manufacturer stopped making new updates for my android system. 😂

And the further updated my apps become, they fall further and further out of sync with my stupid old version of android and then I have glitching issues, among other issues, and such. So I struggle just being able to use my phone at times. 

If you're wondering why I'm hanging onto this ol' V20, it's because it has a removable battery and I'm able to replace it with an extended battery that gives me 2-3 days of constant use without having to recharge. And when this battery starts to not hold a charge, I will just turn around and buy another expanded battery and continue to use this phone. The phones that are available now you can't even take the battery out so sometimes when the phones glitch you have no way to shut it off you just have to wait for the battery to die for it to straighten up and stop glitching. Also, inevitably the ability your battery has to maintain its charge is going to grow weak in just a couple of years forcing you to have to buy a new phone every two to three years. I've had mine for seven solid years. It's a tank.