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LG IMS has stopped
Could someone from T-Mobile support please respond to one of the questions about this topic with an update as to what we should to or when we can expect this to be fixed?
Hey everybody!
Great news!! LG was able to release new updates that fully resolve the recent “IMS stopped” pop up issues. The fix is pretty quick and can be found on our support site. Here is the link that you can follow to see how to install the needed updates. LG IMS stopped | T-Mobile Support
In a few short clicks, those pesky popups will be a thing of the past.
"LG IMS has stopped working" popup
AFTER 2 DAYS TRYING TO FIX, i SUCCEEDED WITH THE ‘PARTIAL FIX’ DOING THE FOLLOWING:
NOTES:
- i have two LG V20 Phones and Fix worked for both when following these steps precisely.
- This fix is lost if you turn the WIFI back on or if phone is set to auto turn on when rebooting/turning on phone.
- Fix was not lost once resolved by rebooting phone.
- Fix does not seem to hinder phone operations other than WIFI must remain OFF. You can send & receive calls/texts with no popups.
- If you need WIFI for watching video, doing backups, etc., turn back on, but realize nuisance popup will resume and you will need to redo these below steps until T-mobile fixes the problem they caused.
- Call your State Attorney General and insist on an investigation.
FIX
- DO NOT FACTORY RESET YOUR PHONE
- Turn off WIFI
- REBOOT PHONE (ensure WIFI didn’t restart or make it stay off in phone settings
- Go to settings →
- Apps/notifications ->
- App info ->
- Three dots ->
- Show System ->
- com-lge-ims-rcsprovider ->
- Storage
- CLEAR CACHE
- FORCE STOP (After clearing CACHE)
- CLEAR DATA (This will not delete your texts)
- FORCE STOP (After clearing DATA)
- Leave Settings. Popups should stop.
- Reboot. Popups should remain gone unless you turn WIFI back on.
T-mobile still has not addressed this massive problem publicly as of Mon May 23 10:15pm ET.. Shameful and possibly criminal.
