| You: Status of TIDAL known issue (master ticket INC37431580 |
| Sprint: Hello! Thank you for choosing Sprint, which is now T-Mobile. I'm Sprint's virtual assistant. I can help you with a variety of topics, or get you to a live agent for additional assistance.
How may I help you today? |
| Sprint: Do you want to add a new optional service, review your current optional services, or just learn about the optional services offered? |
| You: - Selected option: Review my current services |
| Sprint: Great! Here are the optional services used by this device.
Which service would you like to learn more about? |
| You: - Selected option: I need help with something else |
| Sprint: What else can I help you with? You can also type live agent for additional questions.
Don't forget - you can help us improve the chat experience by completing a survey after closing this chat. |
| You: TIDAL known issue (master ticket INC37431580 |
| Sprint: Hey - we just finished chatting about optional service info. Would you like to chat about this with me again?
By selecting no, you can chat with a live agent for additional assistance. |
| You: - No |
| Sprint: In that case, a live agent will be able to help you with your request. |
| Sprint: Let me transfer you to a specialist for more help. |
| Carey L.: Fantastic day with Sprint, now part of Tmobile ! I'm Carey, your representative committed to resolve your concern. I hope your day went well.
|
| You: What is status of TIDAL known issue (master ticket INC37431580, |
| Carey L.: I understand you want to know the status of Tidal's known issue. I'd be glad to check on the details here for you. |
| Carey L.: Please give me a moment to access and review your account information. |
| Carey L.: Thank you for your patience, I will have the information shortly. |
| Carey L.: I have checked and still no update for the ticket XXXXXXX Have you tried using your Tidal app and see if it's working? |
| You: App is working. Problem is my playlists are gone and now I am being charged for a free service. |
| Carey L.: Thanks for the additional information Let me check. |
| Carey L.: I have confirmed that the issue is still doing on XXXXXXX. We'll keep you posted soon for more updates. |
| You: How are you going to keep me posted? No one has kept me posted until now. Has T-Mobile sent out any notifications of this issue? |
| You: No. |
| You: It has not. |
| You: So I would love ot know how you are going to keep me posted, especially when I have to pay for a free service. If you are not able to handle this, escalate it |
| Carey L.: Yes. We will send you notifications once the issue is fixed. There is still no update that's why you are not getting the notification. |
| You: I see. I will have to pay $13 a month for a free service until T-Mobile finds a simple solution for a problem that is beyond the scope of its IT and Billing department. Is that a correct summarization of what I have to do? |
| Carey L.: If you need to use it now, you can do that for now XXXXXXX. |
| You: Well, this is how this conversation ended. |
