Forum Discussion
customerno6
8 years agoNetwork Novice
What is TForce and how do I contact them with my account questions?
I have 5 lines on my account and I have been told I can't add any more lines but I need to so how can I do it without losing my account benefits?
- 8 years ago
Social media .Facebook or Twitter. They are the online customer service.
fireguy_6364
3 years agoModem Master
as long as it meets all the criteria listed in this link it can be unlocked.
Unlock eligibility for mobile devices on Postpaid plans
- The device must have been active on the T‑Mobile network for at least 40 days on the requesting line.
- If the device was financed or leased through T‑Mobile then all payments must be satisfied and the device must be paid in full.
- If the device is associated with a canceled account, then the account balance must be zero.
- T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
Unlock eligibility for mobile devices on Prepaid plans
- At least 365 days must have passed since the device was activated on the T Mobile network.
- If the device was activated less than 365 days ago, then the Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account. In addition, more than 14 days must have passed since the device was purchased.
- No more than 2 mobile device unlocks have been complete per line of service in the last 12 months.
- T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
above is the criteria..
what steps are needed once the criteria is met is in this link
https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device
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