Forum Discussion
What Happens to My esim Line / Pre-Paid Plan if My Phone dies or is Lost or Stolen?
If I sign up for an esim prepaid plan on my iPhone, get a phone number through the T-Mobile esim app, then some time later my phone dies, in that it can not be resurrected. What happens to my sim line if the phone is totally dead, lost or stolen?
Would I still have that prepaid plan line / phone number? or would I have to start all over with a new plan and number?
Or would I be able to move the plan / line / phone number onto a new phone? I ask because I have many accounts online (important ones) that would be linked to my current phone number, and would be a pain and missed business if I had to keep changing re entering new phone numbers.
You should be able to transfer that eSIM to a new device through your T-Mobile Prepaid Account. The new device must support eSIM though and the line can’t go without a plan for more than 60 days or the number will be recycled.
