Forum Discussion
What happened to customer service???
I've been a T-Mobile customer for years. At one point, in response to an issue I had when my account was inadvertently changed by a store representative, I was given some sort of status where whe...
Issues barely get resolved. One has to make several calls and calls are answered in Philipines. Calls are answered by very polite agents.
Common sentences used are I apologize Sir, Not to worry, No need to worry. I will issue a credit. Without making any notes. Big blony. I will call you after research. It never happens.
After six calls and staying on phone for at least 1 hour each time. Nothing got resolved. This what corporate America has come to. I will recommend not to waste time anymore.
