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We can’t add a phone to your plan online alert
I went to www.tmobile.com and I logged in successfully. From there I navigated to https://my.t-mobile.com/purchase/device-intent and that’s when I was told that I could not add a line to my acco...
The app gives me a longer error. I spoke to T-Mobile Support last night and we had issues changing my PIN we eventually got it fixed but they experienced issues with finding my info such as my email even though on my end I see it on my profile.
ngSorry, we're unable to process this request online as additional changes may be required for your account. Not to worry, one of our Experts will be happy to help. To complete this request, please contact Customer Care by calling 1-800-937-8997, or by dialing 611 from your T-Mobile phone.
I get the same error trying to add a new line. And well I have phone anxiety, which means making me call in to add a line results in me not added a line. I'm actually about to transfer my service elsewhere just so I can get a line added without making any calls. It's a shame because I have a family of 5 that all wants a phone on my tmobile account, so instead gaining 4 new customers they are going to lose one.
