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We can’t add a phone to your plan online alert
I went to www.tmobile.com and I logged in successfully. From there I navigated to https://my.t-mobile.com/purchase/device-intent and that’s when I was told that I could not add a line to my acco...
The app gives me a longer error. I spoke to T-Mobile Support last night and we had issues changing my PIN we eventually got it fixed but they experienced issues with finding my info such as my email even though on my end I see it on my profile.
ngSorry, we're unable to process this request online as additional changes may be required for your account. Not to worry, one of our Experts will be happy to help. To complete this request, please contact Customer Care by calling 1-800-937-8997, or by dialing 611 from your T-Mobile phone.
I’m getting the same thing, I just assumed it was because I only have a mobile hotspot with them and getting credit for a phone would take more information then I remembered when I bought the hotspot and ran my social they were gonna let me have the phone(s22 ultra) and the hotspot all on credit. I decided not buy the phone on impulse and bought my hotspot outright. Reading about the fee makes more sense and they don’t even try and hide it on my screen at the top it even says wtf is going on: GREED wins again...
“Add a new device online and save yourself the $35 fee charged in stores/on the phone.”
