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Less trade in value for Military plans
I find it quite disappointing that T-Mobile changed the trade-in values for the Military and 1st responder plans to less than their equivalent plan. I signed up for the Go5G Plus Military plan, looking to get the discount on the iPhone 16. By the time the change took affect, and I got to the store to trade in for the phone, I saw that they dropped the promotional value from $830 to $630 for the military plans. The Go5G Plus plan is still $830, so I was basically lied to that this is the same plan, but discounted for veterans. Now, the trade in value is the same as my old plan, but they conned me into paying an extra $50/mo with no added benefit. I had already traded in another phone on this plan and was waiting for the iPhone to be available, so I am tied into it for the time being. I understand that T-Mobile can change the promo terms at any point, but this isn't changing the terms of the promo, this is false advertising on the part of the plan, since it is not the same plan at a discount. It is just a discount plan with less benefits. I'll be keeping my eyes out for competitors paying for me to switch now if this is how T-Mobile treats their customers, and make false claims about Veteran appreciation.
Trading in iphone - find my iPhone "off"
Hello - looking for someone who maybe know how to do this. I called tmobile afte I got a message stating that my trade in was not accepted due to a setting on the device. Long story short, I didn't take off tracking and clear the data from the phone before mailing. Apple tells me to go to settings, etc....and gives directions, however it appears to me the iphone i already turned off. I am unable to do factory reset as Tmobile website keeps saying "go to settings on your phone". The phone has already been mailed unfortunately. Anyone know a way around this?
T-Mobile is running a phone trade in scam.
I have had such an awful experience trying to solve this lost trade in phone issue that I am just utterly frustrated and angry with customer service. I have PROOF the phone was delivered, even the customer service representative admitted they have it, but I can’t get credit for it. I have been lied to, ignored, I don’t feel like a long time valued customer with T-Mobile, quite the opposite. In my opinion they are without a doubt the worst customer service I have ever experienced. I am still out my $300 trade in. Knowing what I know now I will NEVER trade in a phone with T-Mobile again, just a horrible experience.I hate that customer service is being outsourced to different countries
I’m not racist. I’m not looking down on anyone. It’s just hard to speak to customer service reps from out of the US. They are limited on what they can do. Half of the time what they say doesn’t end up happening how they explain. They say one thing and it’s wrong. I had someone give me a whole plan and saying he’d make a request to help us upgrades phones. Nothing he said was right or true. He was a manager! I spoke to someone in the US and they explained it all to me perfectly. I wasn’t happy with the results but it made sense, it was accurate information. I understood the details and how Tmobile worked. When I had another issue, a rep again from out the US made promises. Nothing happened how they said it would. I called customer service again and I got someone in the states, and again they fixed everything within mins. I hate this customer service.Text messages not received
I am not receiving text messages from 855-244-1752. This is a subscription service that I am enrolled in. I have confirmed with the provider that the problem is not on their end. They suggested I reach out to T-Mobile. I can confirm that I have not blocked text messages from this number. I need someone to look into this because I rely on this subscription service.How can I contact T-Mobile Corporate Office?
How can I contact T-Mobile Corporate Office? I reached out to T-Mobile on December 18 with an inquiry and keep getting told that someone would call me which has not happened. This is an unprofessional way to treat a loyal customer. It seems the representatives on T-Mobile chat just lied their way through our multiple conversations. I’m fed up!
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