Forum Discussion
UPS lost trade phone
Desperate here. I did everything I was ordered to do by T mobile. used their shipping label and shipped it via USPS. long story short it’s missing. talked to the customer service. As you can im...
It looks like you are doing all the right things. Having the search request submitted through USPS was going to be my next recommendation so I am happy to see that you were already a step ahead of me there. Hopefully they find it soon.
I know that you have talked to many customer service reps about this already. Have you tried contacting us through Facebook or Twitter? You can message with us there and show them the email that you showed us here. If you give them a chance to review the IMEI of the trade in device and tracking number, they should have some kind of solution since USPS has lost the package.
