Forum Discussion
Unable to register as primary account holder
Hello, I have not been able to register as the primary account owner via the website, with it repeatedly saying my info doesn't match T-Mobile's. I'm the only person on the account and pay each m...
Oh man! As the only line, you should totally be set up as the primary. Have you gotten a response or been able to call our Care team? If not, you can reach out to our T-Force team using the social media links on our Community-2153 page. They can make sure you're line is set up and escalate this issue if needed.
Having the exact same issue with my Military Magenta Max account. Spent 2 hours on the phone for a measly $15 credit and a sorry we couldn't help. Now have a ticket open with the supposed engineering team. Have no permissions in the app or website. Insane that I am the only person on the account and this is an issue. Just switched to T-Mobile and already about to cancel
