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redchili's avatar
redchili
Roaming Rookie
6 years ago

Unable to create a T-Mobile ID, unable to verify PIN/Passcode at this time

Hi, I bought a T-Mobile pre-paid phone/SIM whilst I visited the U.S. I was told that since I paid the amount required the phone would be unlocked. The customer care representative charge...
  • tmo_mike_c's avatar
    6 years ago

    That's no good you've been having so much trouble getting this unlocked. We have certain requirements that'll need to be met in order for the unlock process to happen. They're listed on our Unlock your mobile wireless device  page.