Forum Discussion
Trouble with trade in devices
Hi, I switched to TMO in Nov 2021, and have been having terrible experience in getting my devices traded in properly. I traded in 3 devices: 1 phone got text within a week that the trade in is com...
Generally, if a couple calls to CS don’t resolve an issue (particularly one involving money) I will fall back to letter writing. If the issue goes to arbitration, I want the paper trail on my side. Hopefully, you saved the tracking information for the packages you sent, showing where and when they were delivered.
