Forum Discussion
Trade-in rejected - PSA
I learned something today that I thought might help others.… A couple months back, my two daughters traded their phones in for iPhone 13’s. We did this order online. They each mailed their phones in...
You have 14 days regardless of the status of the phone. Sounds like he's trying to delay you.
https://www.t-mobile.com/responsibility/legal/return-policy
Try contacting tmobile support using messenger on one of tmobile's social media platforms to see if they can help you they also are a higher tier of support and report this issue.
