Tmobile rebate card doesnt work through Northlane

Okay so I found a SOLUTION, 

first, make sure you go to https://promotions.t-mobile.com/ instead of north lanes bs website, and after you go into the promotions at the bottom you will see your active ones, there you can redeem your virtual card without logging in through north lane,

take a screenshot !!

afterwards, and I had to DIG through north lanes FAQ to even find this, call this number to set up your pin 1 (888) 566-4438 - it’s amazing how they make it so hard to even find this information. T-Mobile do better and stop partnering with money sharks, 10/10 I will never even entertain tmobiles bank, for that one simple affiliation. I haven’t used the card after setting the pin, but that’s when I set it, it said “your card is now active,” how crazy is it that that is required to activate and NOWHERE in there page, but about 10 FAQS down that I had to search for. Bad business. You guys drain those cards quick and make sure they don’t start taking their monthly $3 charge, which is their earnings from tmobiles customers. T-Mobile offers hot deal for customers to get a rebate and partners with north lane to drain fees off of the cards by making it impossible to activate or use properly. Huge disappointment. Rich men from Richmond energy. 

After waiting since July when I originally became a new customer the store manager where I signed up assured me I’d get the rebate cards soon well weeks went by I was contacting t mobile live chat getting different stories . They set me up on virtual card I didn’t want that I wanted the physical card for the rebates . Well it’s now sept hopefully card co is telling truth the original card for my line was canceled they are issuing physical card in mail with new number on it should receive next week we shall see . Good luck everyone why not just give us a check for the $200 for all the wasted time we should get compensation 

I have the same issues as all of you. Got 2 virtual promotion/rebate cards and none of them are working. Called t mobile, they have no ideas about the cards and directed me to the store that I got the phones. Sadly, I went to the store and online, both cards were denied. This is so frustrated,  t mobile must send actual card instead of virtual that does not work. The person at t mobile even helped me loaded the card to samsung pay and still not working. 

INFORM TMOBILE WITH A COMPLAINT OR  DISPUTE THEN ALSO THE BETTER BUSINESS BUREAU at www.bbb.org

HCR wrote:

Here’s a follow up on these $200 virtual Mastercard Debit cards issued by Northlane. I called Onbe @ 1(800)439-9568 earlier this morning. The customer service representative assured me that everything was OK with the debit card and it could be used immediately. So the following are the transactions I attempted today:

Shell Gas Station $1 Approved @ 10:07AM

Shell Gas Station $30 Approved @ 12:15PM

VW Dealership $24.73 Declined @ 12:33PM

VW Dealership $24.73 Declined @ 13:04PM

RaceTrac Gas Station $5.00 Declined @ 1:28PM

Shell Gas Station $5.00 Approved @ 1:40PM

Interestingly enough, I called Onbe customer service to discuss the VW dealership declining the 12:33PM transaction. I was told “fraud detection” flagged the transaction at the VW dealership. The procedure required me to wait 30 minutes and then attempt to use the virtual payment method again. Unfortunately, despite confirming with Onbe customer service concerning the validity of this $24.73 transaction, the VW dealership declined the transaction for the 2nd time. So I tried to purchase fuel at 2 additional gas stations. RaceTrac declined $5.00 @ 1:28PM and Shell approved $5.00 @ 1:40PM.
Needless to say there continues to be tremendous frustration in attempted usage and limited approval of these $200 T-Mobile virtual debit cards. 

 

INFORM TMOBILE WITH A COMPLAINT OR  DISPUTE THEN ALSO THE BETTER BUSINESS BUREAU at www.bbb.org

 

INFORM TMOBILE WITH A COMPLAINT OR  DISPUTE THEN ALSO THE BETTER BUSINESS BUREAU at www.bbb.org

Mkinn21 wrote:

Hello. I recently switched to tmobile and went through hoops to get my virtual rebate card, and yet the card still does not work. I talked with customer service and ended up ordering a physical card a couple days ago after the "access funds" link didn't work after thats what they had told me to do. 

I have yet to receive the card, but now there is a large purchase on it for instacart in California and I live in Minnesota. I reported the incident to Northlane with a screenshot included, but I have to say that this whole process has been an INCREDIBLE hassle to receive the funds I was promised when switching. Y'all need to use a different company because when I googled this issue, I see time and time again that people are unable to use their rebate cards and there is clearly some fraud going on through Northlane, since someone can clearly use the card I'm unable to use. 

INFORM TMOBILE WITH A COMPLAINT OR  DISPUTE THEN ALSO THE BETTER BUSINESS BUREAU at www.bbb.org

Hi was the rebate check blue from north lane? Where did you cash it if you don’t mind me asking or did you just put it in your bank? I got mine last night & not sure what do with it my bank (US Bank) wouldn’t accept it without going through hoops & fire. Thanks In advance 

Samamtha wrote:

I signed up for new 5G service, $200 rebate was promised in 6-8 weeks, that’s the first ‘soft obstacle’, simply remembering you were owed this, checking the status, never shows an update as stated. Plus couldn’t sign up for my second rebate for 175.00 termination fee. Had to fight all the way to get it submitted. But finally got it done. Still waiting for the 200.00 rebate been 10 weeks. Finally talked to a rep who gave me 200.00 credit to my account, on phone with them now to get this credit, now I wait 24 hours to verify the credit to my account.

My first rebate for 175.00 early termination fee for my pervious internet service, I could not activate  my virtual card they mailed me a paper check. Which I cashed as soon as I got it.

My Second Rebate for 200.00 the gave me credit for my bill, waiting 24 hours for verification. So it should pay my bill one month and have the remaining as a credit towards my next monthly bill. 

Hi was the rebate check blue from north lane? Where did you cash it if you don’t mind me asking or did you just put it in your bank? I got mine last night & not sure what do with it my bank (US Bank) wouldn’t accept it without going through hoops & fire. Thanks In advance 

I just chatted with T-mobile customer service told them the code dint work and they asked if I want a check instead, I said yes withn 7 days I had a check from Northlane for my 175.00 rebate.