Forum Discussion
The worst customer service
I waited 1hr and 5 min until I got my call answered, for then be transferred to another line and 40 min and I am still waiting for any signs of life.
T mobile use to be good, I have been with them more than 12 yrs, but I think is time to move on. They blame the Covid but today sept 9, 2021 they could get contract with another call center and get it solve. Time still counting while I write 42 min.
This is basically Sprint customer service online. They lie every time they talk to you. The store reps are great but have little authority. I have dealt with this crap for four months but have only been a customer for about two weeks. During all this time I have had one local store rep but seventeen online reps. All but about two online reps have lied about everything. One Verizon offers wireless home internet I'm gone. These SOBS never call you back.
I’ve had service and interaction with MCI Worldcom, Comcast Metrophone, Cingular/ATT, Tello, Visible, Red Pocket, Mint, Boost, Ting, Ring Plus, FreedomPop, Tracfone, Straight Talk, Verizon, Sprint, Xfinity, and Metro wireless, maybe a few more. The worse has to be T-Mobile, with Xfinity being a close second. They are a nightmare. Back when I had a Sidekick II, I loved T-Mobile, their customer service was great and coverage was decent. In the past 3 years it’s been terrible working with them, I dread having to call them. I tried to setup a new line and after 45 minutes it was a dead end. Now I’m trying to port a new line to an existing account and it’s been 2 weeks of calling with no luck. I walked into Best Buy, purchased a Mint mobile sim, set it up online and was ported and on their service after 5 minutes!!! 5 minutes!!! This is my third time trying to setup a new line on T-Mobile spending 1.5 hours after 6 phone calls.
Worst customer service ever even boost is a lot quicker than this I’ve waited hours sitting on the phone and I’m still waiting but always pan handling for bills to be paid and can’t provide good customer service!
contact them through either Facebook or Twitter.. higher tier support compared to the call in agents and a much higher success rate with fixing issues.
