T-mobile dropped the ball !!

Please help!

As a happy customer for 20+ years it was very disappointing to hear promises (regarding the monthly increase) from the salesperson on a recent purchase from my local T-mobile store, only to find out that that increase is literally 10 times higher than what I was told it would be. When I called customer service they said that there was nothing they could do and that I would need to go back to the store to work it out. So I went to the store and was told that, although the salesperson had been fired, the manager couldn’t help either. T-mobile can’t seem to make this right and now I’m stuck in a contract that is way more expensive than promised. I feel so deceived, and customer service has not helped at all!

T-mobile needs to be accountable for sales representatives who are deceptive in their transactions.

Does anyone know if there is another way to get this resolved?

Thank you!