Forum Discussion
So... Who has my trade in device?
Trade-in device tracking details So I shipped my device back on 10/22 and it was delivered on 10/24. Saturday, 10/29, I received a text form T-Mobile reminding me to send it back… Y’all had th...
TMO does not process these. A 3rd party named “Assurance” takes the trade ins. I just went through this in Oct and it took 5 days after they picked up for the trade in to finally show up on TMO’s end. I would ignore the automated text and wait a week before escalating.
