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returns
How do I return exchange device
If you purchased it in store, you could take it back to the store for return or exchange as long as it is with the return/exchange window for the purchase. If you ordered it online, you can either reach out to Customer Care to setup the return for you or initiate the return process and print a return label in your my.t-mobile.com account.
I am trying to return a device.
My phone was transferred to T Mobile from Metro PCS and does not have the T Mobile APP for me to log in to.
the store refuses to take the (still unopened!) package back.
Online customer support can’t send me a shipping label for some reason.
How do I return this thing?
