Forum Discussion
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Rebate
How long does it take to receive a rebate after it is approved? My rebate for BOGO Samsung Galaxy S8 was approved on 2/7/18, and I was told I should receive it in 2 weeks. It is now going on 3 ...
Hrm... in that case, I can appreciate your concern! I know that our internal T-Mobile Care teams have a Promo Tool they can use to see some rebate details, but your best bet to get information may be to reach out to the Promotions team directly. You can reach out to them here:
1-877-311-8853
To reach an agent:
- Press 1 for English or 2 for Spanish.
- Press 3.
- Press 1.
- Press 1.
I understand that it can take 8 weeks to process the rebate, but I called the loyalty department on 2/7/18 and they said it would be 2 weeks and when I check for an update it says 2-3 weeks.
