Forum Discussion
Solved
Not Receiving calls and delayed text messages
Hi all, trying to find a resoultion to this issue that's been happening for the past 5 months. My phone is an unlocked HTC u11. Randomly I will not receive calls when I have full bars. It doe...
We know it's super important to get calling and delayed messaging issues like this resolved. Issues like those can be caused by another of issues but we do have some troubleshooting steps you can follow that'll help. Our Can't call, dropped calls, & other calling issues is the best place to start for resolving issues with incoming calls going directly to voicemail. You can use our Text message troubleshooting for some helpful steps with delayed messages. If you're using a Non-T-Mobile device, you'll want to place your SIM into a T-Mobile supported device to see if the issues continue. If they only happen only in the Non-T-Mobile device, a last resort will be resetting the phone. For T-Mobile branded devices, please follow the steps in the links above, and Community-2153 and have our Team of Experts or T-Force team to file a Trouble Ticket. Thanks everyone.
Had a few more occurences yesterday:
in the morning I went to my bank's website. With 2 factor authentication enabled (a very good idea), it wanted to text me a code.Said ok. Code never arrived.
I eventually went back in and told it to email me. Worked fine.
When the wife got home about 3:30 pm, she complained that she had called and texted when she left work. Call went straight to voicemail and she was so disgusted she didn't bother leaving one. Suspect many more are having the problem, but if the caller doesn't leave voicemail, they don't know about it.
She also said that she had texted me when she left work.Sure enough, a few minutes after she arrive, the messages from the bank and from her arrived. the one from her was maybe 30 minutes late. The one from the bank was more delayed, maybe an hour. Of course, the timestamp on both was when I received them, not when they were sent.
Wonder if ATT has any cheap plans? Had been very happy with TMO for years, but a phone you can't rely isn't worth it.
