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My caller ID is wrong for outgoing calls
When my account was setup in Jan 17, they misspelled my last name by one letter. I got that problems fixed so that my correct name shows on bills and my account. A week or so ago I called lan...
It never truly got fixed. I was pretty much told that the problem is with the third party named nuestar. Actually T-Mobile messed my name up in the first place. Now my 4g data died at the beginning of this billing cycle. I had to manually set my phone to use 3g only.
Of course they can't find a problem on their end. I never had so many problems with Verizon in my 15 years with them. You pay for cheap service, you get CHEAP service. I'll probably return to Verizon soon.
We have had this issue with one of our prepaid lines now for more than one year. I have called three (3) times now to have this corrected, and been told each time the issue was escalated to a supervisor and/or a manager, and that the 'system' would take 48 hours to 'update.' But the system never updates correctly and the problem persists. Today when I called to complain I was told that I could purchase a contract line and the problem would go away. I have been a T-Mobile customer since 1989. But this week will be our last. No more T-Mobile. They outsource their customer service to foreign countries, and they don't care about legit, long-time customers. They lie about rates, they lie about getting your account fixed. They can't even keep the 911 system updated, and that is a federal law they are violating. The line in question was formerly a contract line and now it is prepaid. T-Mobile does not want to do the 'work' of having the line ID converted to reflect the current owner/user. This is a simple form that they are supposed to fill out on your behalf and submit to the original purveyor of the line. But T-Mobile would rather play a silly 'game' of trying to get you to pay for a plan, and penalize you for using prepaid. As soon as we receive our new SIM cards from another carrier we are DONE with T-Mobile. Done with the poor service, done with the lies. DONE.
