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wtf2
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Joined 7 years ago
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Re: My caller ID is wrong for outgoing calls
We have had this issue with one of our prepaid lines now for more than one year. I have called three (3) times now to have this corrected, and been told each time the issue was escalated to a supervisor and/or a manager, and that the 'system' would take 48 hours to 'update.' But the system never updates correctly and the problem persists. Today when I called to complain I was told that I could purchase a contract line and the problem would go away. I have been a T-Mobile customer since 1989. But this week will be our last. No more T-Mobile. They outsource their customer service to foreign countries, and they don't care about legit, long-time customers. They lie about rates, they lie about getting your account fixed. They can't even keep the 911 system updated, and that is a federal law they are violating. The line in question was formerly a contract line and now it is prepaid. T-Mobile does not want to do the 'work' of having the line ID converted to reflect the current owner/user. This is a simple form that they are supposed to fill out on your behalf and submit to the original purveyor of the line. But T-Mobile would rather play a silly 'game' of trying to get you to pay for a plan, and penalize you for using prepaid. As soon as we receive our new SIM cards from another carrier we are DONE with T-Mobile. Done with the poor service, done with the lies. DONE.54Views0likes0Comments