User Profile
adukes_007
Roaming Rookie
Joined 9 years ago
User Widgets
Contributions
Re: My caller ID is wrong for outgoing calls
It never truly got fixed. I was pretty much told that the problem is with the third party named nuestar. Actually T-Mobile messed my name up in the first place. Now my 4g data died at the beginning of this billing cycle. I had to manually set my phone to use 3g only. Of course they can't find a problem on their end. I never had so many problems with Verizon in my 15 years with them. You pay for cheap service, you get CHEAP service. I'll probably return to Verizon soon.151Views0likes0CommentsRe: My caller ID is wrong for outgoing calls
I called back again and I was explained the details of the process. The second tech had fixed the internal issue according to the third tech. The latest tech emailed the corrected info to the 3rd party ID company. So hopefully it's fixed now.54Views0likes0CommentsMy caller ID is wrong for outgoing calls
When my account was setup in Jan 17, they misspelled my last name by one letter. I got that problems fixed so that my correct name shows on bills and my account. A week or so ago I called landline number and was told that my name is incorrect. It appears to happen on all carries. T-Mobile tech support was called and they found a problem on hier end. The fix was promised in 72 hours since it needed transfer to a vendor. I call about a week later and the problem hasn't been fixed. Tech support gave me the same assurances. The second complaint was lodged 3-31-17. Can tmo escalate this to make sure it shows my last name as "Dukes"?Solved2.3KViews0likes10Comments