Forum Discussion
Solved
Credit Card billing is not working
i try to pay off my bills online but it keeps saying enter a vaild number. And my cards are working fine. Has anyone been running into this problem?
I am not seeing any current open issues for online or over the phone payment issues. This is something that we will need to look at with each of you individually for privacy reasons. Please contact us when you have a moment so our care teams can look into these issues with you.
This is still an issue.
As other have reported. When you go online to "Add a Card" in the bill pay section you get to "Credit Card Number." When you type in a credit card number, it ALWAYS flags the box in red and adds a note, "Enter a valid card number." This has nothing to do with the card. It doesn't even attempt to process a payment against the card - it simply says the number is wrong. It has nothing to do with a CC balance or frozen - it never even attempts to talk to the bank.
So no @tmo_chris, this isn't a user-by-user problem. It's a web page login. I'm really surprised this isn't impacting more people to be honest.
