Forum Discussion

inob's avatar
inob
Roaming Rookie
5 years ago
Solved

Cannot log into my T-Mobile account

I have been trying to log into my T-Mobile account all day and I still keep getting the message: “Looks like we got our wires crossed.We weren’t able to process your request at this time. Please try ...
  • tmo_mike_c's avatar
    tmo_mike_c
    5 years ago

    If this issue is still continuing and happens on multiple browsers, definitely reach out to our Care team so they can file a Help Desk Ticket for you.

litho17's avatar
litho17
Newbie Caller
5 years ago
gltreefr wrote:

It appears that you also need to log in directly from https://prepaid.t-mobile.com/ and not from https://www.t-mobile.com/ if you have a prepaid plan. This finally worked for me now after about a week of those pesky “wires crossed” errors.

 

 

Thanks!! This works for me