Bait and switch

sollowtm wrote:

 

We just recently switched from AT&T (because we realized we paid for 3 phones we no longer had for over a year $1400, only to get a $83 credit)  we were told to pay off current phones to get unlocked, then  SCREENSHOT the final bill of the payoff and we would be reimbursed .. So we payed off $1200, screenshot all the final transactions, now being told we were supposed to contact the finance department and have them send screenshots and T-Mobile would send a gift card to pay it with. But since we paid it we are now screwed. They never said any of this during any of the 3 phone calls we made during this process. I’m sick! I feel completely taken advantage of. And after HOURS of being put on hold to speak with a supervisor I was told they’d call me back. STILL waiting 14 hours later. Asked for corporate number, nope only an address !  NOTHING is as good as it sounds with any of these phone companies. Read READ READ ALL the small print .. but then again they lie to your face.